FAQs

Yes! The server for leolace.com uses Secure Sockets Layer (SSL), an encryption technology that works with your browser – Netscape, Microsoft Internet Explorer, Chome and AOL – that allows only liuandqu.com to read the personal information that you submit. You will know that you are in an encrypted area when you see a solid key (Netscape), or a closed lock (Internet Explorer, Chrome & AOL) in the lower lefthand corner of your browser window.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

If you would like to know the status of your order, check the order section in your account.

Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at support@leolace.com.

Simply go to the My Account page where you can view all of your current and past orders, find your tracking number and check the status of your order.

Step 1: selection of products ("My shopping cart")

• You select the items that interest you to order them; you can consult your shopping bag at any time by clicking on "my shopping bag" at the top of the page and access the terms and cost of the processing and delivery charges.
• When selecting, you are invited to consult the descriptions of the items on the product sheet.

Step 2: Validation of your order

• At the stage of the validation of your shopping bag, the total of the order displays the amount which you have to pay, if you do not add other products.
• Before the final validation of your order, you can modify or add other products or terminate your order.
• In accordance with the law, you are reminded that the validation of your order requires you to pay for your purchases. When you confirm your order, you agree to pay according to the method you choose in the following steps to complete the ordering process.

Step 3: Identification or opening an account

• This step leads you to create a personal account, or identify yourself if you already have one.
  The creation of an account is required to place an order on the Site.
• The creation of an account saves you from entering your personal data necessary to process your order each time you visit the Site.
• It is important to specify your telephone number, your address and your email address in case our customer service needs to contact you.

Step 4: Your choice of delivery and payment

• You select the delivery method among those offered depending on the place of delivery and payment method.
• The amount of your participation in the cost of processing and shipping or delivery of your order is added to the total of your order, or is free depending on the total of your order (in this case, the costs are displayed as "0").
• You are asked to validate your order: "I VALIDATE MY ORDER"

Step 5: Payment of your order

• You are then asked to proceed with the payment of your order ("PAY Secure Payment", depending on the choice you make.
• If you opt for a payment by card after validating your order, you will be directed to the secure payment page of the e-commerce provider that DIGITAL FASHION GROUP has chosen for the security of your payments on the Internet.
• At the payment stage, you are asked before validating your order if you have read the general terms and conditions of sale and if you accept them.
• Your order is then registered.

After adding all your items to your shopping cart, enter your discount code in the field intended for this purpose. The total amount of your order will update automatically. To receive a discount code, sign up to our newsletter and you'll never miss out on any of our deals and special offers!

As soon as you make a purchase, our fulfillment center immediately processes your order to get it delivered. All orders ship within 2-3 business days of the order date.

In order to allow you to receive the product as soon as possible, all our orders adopt Express Shipping by FedEx.
It takes about 3-7 Business days for shipping to United States (58 of 62 states) & Rest of The World (Afghanistan, China, Iraq, Israel, Libya, Malta, Ukraine are not covered), and the time will be longer in special cases.
It takes about 8-10 Business days for shipping to Puerto Rico, Guam, Alaska and Hawaii.
Please visit our Shipping & Delivery page for complete policies.

Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

There are many reasons a discount code may not work: it may be expired; you may have used the discount code previously; or there may be another discount code already applied to your cart (only one discount code can be used per order). For further assistance, contact Customer Care at support@leolace.com

Only one discount code can be used per order. Items marked down and “on sale” can be purchased with an additional discount code. Some exclusions apply; certain products may be ineligible for discounts.

Yes, gift cards are a form of payment. As long as the items in your cart are eligible for discount, you can use a discount code with your gift card.

Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Return & Exchange Policy to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.